Give Your Medicare Clients 24/7 Support — Without Adding Staff
Less time explaining claims. More time growing your organization.
The Challenge Organizations Face
Clients want quick answers about coverage, claims, and bills — but every question costs you time.
Medicare data is public, yet most clients can't make sense of it.
Your team ends up reacting instead of advising.
MedBillHero helps clients get clarity on their own, so you spend less time explaining and more time building relationships.
What Clients Get → Why It Helps You
Your clients get a complete, modern Medicare experience — and you get the credit for providing it.
Clients see
- Plain-English claim summaries that translate codes, diagnoses, and charges into real language
- Unified dashboard for Parts A, B, and D — all in one place
- Automatic deductible & out-of-pocket tracking
- Monthly "What Changed" summaries
- Optional claim notifications — clients can get alerts without needing to log in
- 24/7 coverage & claims assistant that speaks like a person, not a billing department
- Guided support for appeals or overbilling — the assistant helps clients gather details before they contact you, Medicare, or their provider
You gain
- →Fewer inbound questions and callbacks
- →Faster annual reviews and less manual prep
- →A 24/7 benefit that differentiates your organization
- →Reclaim hours each month — without adding staff
How MedBillHero Helps
24/7 Coverage & Claims Assistant
Clients can ask about coverage, processed claims, deductibles, or out-of-pocket totals anytime — and get human-readable answers instead of code strings.
The assistant can also help clients understand possible overbilling, coverage denials, and what to do next.
→ Fewer calls. Happier clients. More confident renewals.
No-PHI Organization Dashboard
Track total signups, linked members, chat volume, and processed claims — all aggregated and fully de-identified.
→ Visibility without compliance risk.
Monthly Roundups & Deductible Updates
Automatic summaries show deductible progress and what changed since last month.
→ Simplifies annual reviews and client communication.
Your Organization Contact, Front & Center
Your name, phone, and email appear throughout the client experience.
When a question needs a personal touch, the assistant helps clients gather details and routes them to you — no PHI ever leaves the platform.
Example: A Small Organization
A small organization invites 25 of its most engaged Traditional Medicare clients using the Starter plan.
The assistant now handles routine claim and deductible questions, guides clients through simple coverage issues, and helps them collect details for anything that needs follow-up.
Over a year, that's roughly 100 staff hours saved — $4,000-$5,000 in time value.
Clients feel supported between reviews, and the organization now promotes itself as offering "always-on Medicare help."
Start small, prove the time saved, then expand to your full Medicare client base.
See Starter Plan →How It Works
Share your secure signup link
Clients join through your organization's unique link.
Clients link their Medicare account
The assistant can then explain processed claims and deductible updates in plain English.
Track activity — no PHI
See engagement and processed-claim trends at a glance.
Claims appear after Medicare processes them — value builds each month.
Privacy & Compliance
HIPAA-aware architecture
Never exposes diagnoses, procedures, or dollar amounts.
Timing
Shows only already-processed Medicare data.
Client control
Users can revoke access anytime.
Your contact always visible
Keeps relationships transparent and compliant.
Pricing
All plans include every feature. Choose how many Active Members you need.
| Plan | Monthly | Included Active Members |
|---|---|---|
Starter | $149/mo | 25 |
Growth | $349/mo | 75 |
Scale | $599/mo | 150 |
Enterprise | Custom | 150+ |
Frequently Asked Questions
What is an "Active Member"?
An Active Member is any client who signed up via your organization link and linked their Medicare account. They count toward your plan in months they remain linked.
Do my staff logins count toward Active Members?
No. Every plan includes unlimited staff logins and full support — only your clients count toward Active Members.
What are overages?
If you exceed your included Active Members, you can allow overages at $7 per additional Active / month, billed based on your peak Active count that month. You can also set a cap in your organization settings.
Do I see any PHI?
No. Your dashboard only shows total counts and trends. You'll never see individual claims, codes, diagnoses, or dollar amounts.
How should I roll this out?
Start with your most engaged Traditional Medicare clients to validate time saved quickly, then expand to the rest of your client base.
What types of Medicare are supported?
Traditional Medicare (Parts A, B, and D). Medicare Advantage (Part C) is not yet supported.
Can I try it first?
Yes. Book a 12-minute demo; we can walk through the platform and discuss a pilot with your first clients.
Ready to Give Your Clients 24/7 Medicare Support?
Book a 12-minute demo or get in touch to learn more.