Help & Support
Get help with MedBillHero and managing your medical bills
Frequently Asked Questions
How do I connect my Medicare account?
Navigate to your dashboard and look for the "Connect Medicare" button. You'll be redirected to Medicare.gov to securely authorize access to your health data.
Is my health data secure?
Yes, we follow industry best practices including HIPAA compliance, encrypted storage, and secure data transmission. Your data is stored in a secure AWS environment with signed Business Associate Agreements.
How do I revoke access to my Medicare data?
You can revoke MedBillHero's access to your Medicare data at any time by visiting https://www.medicare.gov and managing your authorized applications.
What should I do if I find an error in my medical bills?
MedBillHero helps identify potential billing errors and overcharges. If you find an issue, contact your healthcare provider or insurance company directly to dispute the charge. We can help you understand what questions to ask.
Getting Started
- Create your account and verify your email
- Connect your Medicare account for automatic data sync
- Upload any additional insurance documents or medical bills
- Use our AI chat to ask questions about your coverage and bills
- Review insights and summaries in your dashboard
Need More Help?
Contact Our Support Team
Email: support@medbillhero.com
We typically respond within 24 hours during business days.
Important Information
Disclaimer: MedBillHero provides information and insights to help you understand your medical bills and insurance coverage. We are not a substitute for professional medical or legal advice. Always consult with qualified professionals for medical decisions or legal matters.